The 30-Night Comfort Guarantee
We want your pet to love their new sanctuary as much as you do. If they don't, we'll make it right—no stress, no hassle.
We know that switching your pet's wellness products takes time. They need a few days to sniff around, get used to the new texture, and truly make it their own. That's why we give you a full 30 nights to see if it's the right fit for your furry friend.
Reach Out
Email us at thepawhavensupport@gmail.com with your order number. No need to explain yourself—we're here to help.
Ship It Back
We'll send you a prepaid return shipping label. Simply pack the item up and drop it off at your nearest carrier.
Get Your Refund
Once we receive the return, we process your refund within 3–5 business days back to your original payment method.
Return Eligibility
To keep our return process smooth and sustainable, we just ask for a few basic things:
- •Items must be returned within 30 days of delivery.
- •Gently used is completely fine. We know your pet had to try it out. We just ask that it isn't covered in excessive mud, fur, or pet waste.
- •Please include the original packaging if possible (though it's not strictly required).
- •Items must be purchased directly from PawHavenCo.com (we cannot accept returns from third-party retailers).
Need a Different Size?
If your pet needs a different size bed or a different fit for a harness, we make exchanges incredibly easy.
Just let us know, and we'll ship out the new size immediately (subject to availability) while you send the original one back using the prepaid label we provide.
Note: If the new size costs more, we'll charge only the difference. If it costs less, we'll refund the difference.